ALCATEL OXO CONNECT

OXO Connect is optimized for cost-effective operations: Unified Communications and remote management are
offered through an external cloud service connection.
Multiline telephony
Visual voicemail and call log
Message waiting indication
Computer Telephony Integration (CTI)
Analog 2 wires – Native analog ports
Wireline business phones (NOE protocol)
¬ ALE-DeskPhones Essential: ALE-20, ALE-20h, ALE-30h models
¬ ALE-DeskPhones Enterprise: ALE-300, ALE-400, ALE-500 models
¬ Alcatel-Lucent 8088 V3 Smart DeskPhone
¬ Alcatel-Lucent, 8008G, 8008 DeskPhone models
Mobile business handsets
¬ Alcatel-Lucent 8212 DECT Handset, Alcatel-Lucent DECT Intercom: GAP
¬ Alcatel-Lucent 8234, 8244, 8254, 8262, 8262EX DECT Handset models: Alcatel-Lucent AGAP
¬ Alcatel-Lucent 8158s, 8168s WLAN Handset models
Alcatel-Lucent IP Desktop Softphone: NOE/IP
¬ Platforms: Microsoft Windows, Android
SIP phones
¬ ALE-2, ALE-3 DeskPhones
¬ VTech hospitality models
Alcatel-Lucent Rainbow: VoIP softphone
Third party phones (DSPP)
¬ DECT (GAP), SIP (Open and Basic)
Mobility services: Nomadic mode
¬ Routing to multiple devices: Business phone, DECT or WLAN handset, PC, smartphone
¬ One number service
¬ User-defined routing rules
Hot-desking/desk sharing
Business communications services
¬ Call option, speed dial
¬ Call back, call queuing
¬ Call pickup, barge-in
¬ Call diversion
¬ Dynamic routing: No answer, busy
¬ Call recording
¬ Paging
¬ DISA

Team and group
¬ Workgroup and key system
¬ Groupware supervision
¬ Audio notifications
¬ Group: broadcast, parallel, cyclical, sequential modes
¬ Manager assistant services
Multi-sites
¬ Up to 5 sites
¬ Directory synchronization via management console
Networking
¬ ISVPN (T0/T2)
¬ QSIG-BC (DLT0 DLT2)
¬ Private SIP trunks, multiple SIP trunks
¬ SIP trunk over Internet (SIP TLS SRTP with OCE Front End)
¬ Automatic Route Selection (ARS): 3000 entries, time range, Least Cost Routing
Branch office
¬ Remote business phone: IPSEC VPN
¬ Alcatel-Lucent 8378 DECT IP x-BS, Alcatel-Lucent 8318 SIP-DECT Single Base Station
OXO Connect built-in features
¬ Compatible with Alcatel-Lucent business phones, DECT and WLAN handsets, SIP phones, third-party analog devices
¬ ACD and business calls can be handled simultaneously on business phone
Applications
¬ Agent menus from phone and PC application
¬ Supervisor PC application for real time ACD activity monitoring of agents and group call queuing
¬ Statistic services with predefined reports
Services
¬ Group selection: Longest idle time, rotating, priority, fixed priority
¬ Group overflow and priority levels between groups
¬ Group Queue and Voice guidance
¬ Customer code
¬ Screen pop/CRM
Service allowing call routing based on multiple criteria
¬ Up to 10,000 routes
¬ Routing by criteria: Customer code, CLI, DDI, defined planning
¬ Routing destinations: ACD, MLAA, any destination

Hybrid analog, digital, IP, SIP endpoints
and trunks
Reliable solution including on-premises
LAN, WLAN, phones and devices connected
to a cloud service

Product Certification