190000
+Pin codes served
50000
+Tonnes of air movement annually
2700
+Branches
4000
+Business partners
Over the years, we have been transforming express logistics space through innovation, problem-solving, and continuous collaboration with our partners and customers, making logistics faster, safer and more human. Our state-of-the-art operations processes are supported by our tech-first products built with a strong sense of customer centricity.
Today, we are providing the fastest, safest, and most reliable express deliveries to over 19,000 pin codes covering the length and breadth of the country, with processing centres in 17 cities and more than 270 branches, while collaborating with over 400 business partners across regions.
Key features:
Zero defect operations
With the right infrastructure, technology, and processes to handle parcels at all legs of the docket journey, we run error-free operations by minimizing misrouting, damages, and thefts.
Tech-first approach
Easy client ERP integrations to serve customers with minimum manual interference. This helps in eliminating manual drudgery and saves time.
Pan-India reach
Covers over 30,000 pin-codes across the nation, with over 250 processing centres and branches spanning an area more than 1.5 million sq. ft.
Customer centricity
Dedicated team of Account Managers, engaging with customers every day to resolve any business request or query, resulting in 80% and above service levels.
Our Services
Air movement
Surface movement
Critical parts logistics
Air movement
We offer a range of air movement services to support businesses in their logistics and supply chain operations. We have partnerships with leading airlines and air freight carriers to ensure timely and safe delivery of goods to their destination.
With a strong presence in 200+ cities, we manage first mile/last mile services to supplement the air movement supply chain. Currently, we handle 5000+ tonnes of air movement on an annual basis and are in the midst of expanding this exponentially.
Additionally, we provide customized solutions tailored to meet the specific needs of our customers, including dangerous goods handling. With our extensive network, advanced technology, and dedicated team, we are committed to delivering exceptional air movement services to our clients.
Surface movement
We provide fastest TAT, lowest DEPS (Damages, Excess, Pilferages and Shortages) and highest service levels in surface movements empowered by best-in-class technology.
Our company is committed to delivering superior service levels in surface movements, empowered by cutting-edge technology. We take pride in having the fastest Turn Around Time (TAT), the lowest occurrences of Damages, Excess, Pilferage, and Shortages (DEPS), and the highest service levels. Our extensive reach covers over 19,000 Pin codes, and we handle more than 4 million packages monthly. We have 320+ transshipment hubs and distribution centers with over 1.5 million sq ft of capacity throughout India. To serve the middle mile, we deploy over 1,100 vehicles, and we work with over 400 business partners to serve the first and last mile. Our company’s performance on DEPS is industry-leading.
Critical parts logistics
Our company offers specialized fleet services for critical operations such as telecom tower upkeep services and diesel gen-set upkeep services. We take pride in providing the highest Turn Around Time (TAT) at remote locations. Our 24×7 call center is always available to assist customers, and we also offer client web access for convenient management of their services.
Technology:
Network & consignment planning tool
- Auto-planned shipment movement to ensure service promises (delivery timelines) are met at the lowest cost (ensuring target vehicle capacity utilizations)
- Two-phase planning algorithms based on greedy algorithm and linear optimization
- End to end shipment movement tracking using stock scan & vehicle GPS
Uberization of FM/LM Business Partners
- Smart phone-based application and technology for business partners and their staff for pickup, delivery, payments, collections, and operations
- Automated payout engine for digital payments without delay
- Automated allocation of pickups by the allocation engine to the correct business partner to ensure effective zero-touch daily operations
Billing technology for faster and accurate billing
- Customizable tool to ensure first time right billing, factoring in various customer use cases e.g., automated consignment/trip level annexures linkage to invoices, one-click invoice generation with downloadable links to archived digital POD
- Governed by digital contracts with over 50 different pricing parameters and Value-added Services
- Additionally,10% of all consignments are created through e-LR /e-POD currently (launched during COVID). Built with 2-factor verification step using Geo-fenced location checks, Identity proof and OTP authentications (provides peace of mind to consignor)
In-house automated sales management tool
- Central data and information repository through the customer lifecycle for smart insights
- Automated information exchange with Rivigo client portal, emails, and WhatsApp integrations
- Integrated sales planning, collections, and meeting digitization tool to help hunting, farming, and collection activities by sales owners
Key features:
Zero defect operations
With the right infrastructure, technology, and processes to handle parcels at all legs of the docket journey, we run error-free operations by minimizing misrouting, damages, and thefts.
Tech-first approach
Easy client ERP integrations to serve customers with minimum manual interference. This helps in eliminating manual drudgery and saves time.
Pan-India reach
Covers over 30,000 pin-codes across the nation, with over 250 processing centres and branches spanning an area more than 1.5 million sq. ft.
Customer centricity
Dedicated team of Account Managers, engaging with customers every day to resolve any business request or query, resulting in 80% and above service levels.
Stories of Igniting Success
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